FAQ

Is it scary?

Yes! We've been voted one of the top haunts in the nation by numerous sources, received many awards and have been featured on the Travel Channel, Discovery Channel and other television networks. Everybody has a different FEAR threshold and we do our best to accommodate everybody. You will laugh, scream, giggle and tremble with or at your friends, but most importantly, you will have a great time bonding with your family and friends as you hold onto each other for dear life!

Can I leave if I get too scared?

There are several emergency exits throughout the attraction that you can exit from at any time.
Please be advised once you leave the attraction there are no refunds or re-entry.

Do I have to sign a waiver?

No, that would be very time-consuming. By entering Erebus you agree to the terms and conditions that are displayed in the lobbies and the disclaimer on the back of your ticket.

Will things touch me?

Some things will grab you, bite you and fall on top of you! Then we're gonna throw you in a room, slam the door, and bury you alive! How long can you hold your breath?

What is the age restriction?

This attraction is not recommended for children under 13. We have five year olds "loving it" all the way through and we've also seen 25-year-olds wet themselves and faint. It all depends on the person.

Do kids have to be accompanied by an adult?

No, but it is recommended. Most parents, after accompanying their children through the attraction, have returned on other nights with their significant others and friends to enjoy the show.

Is there anywhere for parents to wait?

Yes, parents can wait for their children in the exit lobby.

How long will I wait if I buy my ticket on location?

Waiting times will vary depending on the day and time. To avoid the wait it is best to buy your tickets online and reserve your time slot. Tickets are also available at the box office the day of the show.

Is there a way to avoid the line?

To minimize your wait, buy your tickets online and reserve your time slot. If you want immediate access go online and buy a VIP ticket. Click here to buy tickets.

If I have VIP tickets where do I enter?

Enter through the exit and show your ticket to the personnel at the T-shirt kiosk. Not the front Entrance.

How do I buy tickets?

To save time, the easiest way, is to reserve your time slot by purchasing your tickets online. Buy tickets here Tickets are also available at the box office the day of the show.

How much are tickets?

Ticket prices vary per day please visit our calendar and price page Click here.

How long is the wait?

If you buy your tickets online, in advance, you should not have to wait more than 30 minutes before entering the front doors of the attraction. Please do not arrive before the time printed on your ticket, this will only extend your wait time.

Can I make reservations?

Yes, tickets can be purchased online in half-hour intervals. Or you can purchase VIP tickets and be escorted through the VIP entrance and avoid all lines.

If I made reservations what do I do when I get there?

Arrive at the time that is posted on your ticket, you will be admitted into the building within 30 minutes of your printed ticket time.

What if it rains?

We are an indoor event and are open rain or shine.

What are the hours of operation?

Monday- Thursday 7pm to 11pm
Friday & Saturday 6pm to 1am
Sunday 6pm to 11pm

Is it true you give away free T-shirts?

Yes, we give away up to 200 free shirts a day to the first 200 people within the first hour, which ever comes first. The t-shirt give away is only valid for people who purchased a full price ticket. Not valid with any other discounts or offers.

What if I already purchased a discounted ticket, can I still get a t-shirt?

If you upgrade to a full price ticket you are then eligible for the free T-shirt giveaway. As long as your one of the first 200 people within the first hour of operation.

Do you offer military discounts?

Erebus has partnered with the Veteran Tickets Foundation. Go to vettix.org for tickets and information.

Do you offer group rates?

Yes, group rates are available online only with a minimum purchase of at least 15 tickets.

Where can I find coupons?

Coupons are available at one of our sponsor locations and in a copy of the FearFinder.

Does Erebus accept credit cards?

Yes, but we only accept credit cards online. Cash only on location.

Is there an ATM on-site?

Yes, we have several ATMs on-site.

Where can I park?

The most convenient parking is directly across the street at the cost of five dollars per vehicle.

How many go through at a time?

Six people per group, if you have more than six people you will be divided into smaller groups.

Can I stay with my group?

If you have more than six people in your group you will be divided up into smaller groups. There may be a section in the attraction that you will be separated from your group for short period of time.

How long does it take to go through?

It all depends how fast you can run! The attraction is just over a half mile walk inside. The average group takes 35 to 45 minutes.

Can I go through if I'm pregnant?

No, you will not be allowed in the attraction if you're pregnant. We do not know how other people will react when scared and we do not want to take a chance that something may happen to you or your baby. Sorry, Thank you!

Are there fog and strobe lights?

Yes, fog is used throughout the attraction and there are strobe lights in several displays.

Is this the haunted house where there are 13 floors and you can get your money back if you make it all the way through?

No, there is no such haunted attraction. Erebus does offer 4 stories - 3 above ground and 1 underground with just over a half mile walk inside the attraction.

If I'm in line by closing time, will I still be able to go in?

Yes, if you are in line at closing time everybody gets to go in!

Is it really Haunted?

Yes, we were featured on the A&E channel, My Ghost Story: Episode 63, where paranormal investigators recorded video showing evidence that Erebus is really haunted. It's a haunted haunted house!

Can I bring ________?

If you have to ask, it's best that you leave it in the car or, better yet, at home. We are dedicated to providing a safe, fun event for every visitor. Therefore, weapons of any kind, pepper spray, knives, lighters, flashlights, alcoholic beverages, and any other potentially dangerous objects are not permitted inside Erebus. We have a strict "no guns" policy, which means that even persons licensed to carry a firearm, including off-duty law enforcement officers, will not be permitted to bring their weapon into the Erebus complex (and we can't hold them for you either).
WE SUGGEST NOT BRINGING/WEARING ARTICLES OF JEWELRY, ACCESSORIES, or PHONES solely for the fact that if lost Erebus cannot ensure they will be found.

Does your attraction have security?

Yes, Erebus uses independent contractors for security. We seldom, if ever, have problems that require security, but your safety is our priority!

Is there a nearby hotel?

Yes. For special rates and availability contact:
1500 Opdyke Road
Auburn Hills, MI 48326

How can I get a job at Erebus?

Please contact our head of personnel at jobs@hauntedpontiac.com with the position you desire and attach any makeup/costume photos you may have. Thank you! 

Can you be asked to leave/escorted out of the attraction?

Yes, we do not allow foul language, pushing, fighting, vulgar behavior, weapons of any kind, alcohol, etc.

Do you have concessions available on-site?

Yes, food and beverages are available at the concession stand in the exit lobby.

Do you sell T-shirts and souvenirs?

Yes, T-shirts, sweatshirts, hoodies, shot glasses, lanyards and more are available in the exit lobby Gift Shop.

Is it the same as last year?

Absolutely not. The show changes every year, although we do keep some of the more popular scenes. We have a full time, professional staff that works year-round on the attraction.

You didn't answer my question...

If you have questions we didn't answer, please e-mail us at info@hauntedpontiac.com and we will respond as soon as we can. If enough people ask the same question (or we just think it's a fantastic question) we will add it to the FAQ's list.

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