Privacy Policy

Last Updated: 9/24/2024

Erebus Entertainment Incorporated ("we", "our", or "us") is committed to protecting the privacy of individuals who purchase tickets to our haunted house events. This Privacy Policy explains how we collect, use, maintain, and disclose information collected from users ("you" or "your") of our website, as well as through ticket purchases for Erebus Haunted House events.

By purchasing tickets or visiting our website, you agree to this Privacy Policy. If you have any questions, please contact us at info@hauntedpontiac.com or by calling (248) 332-7884.

Information We Collect

We may collect personal information from you when you purchase tickets, register on our website, or otherwise interact with us. Personal information includes:

  • Name
  • Postal address (including billing and shipping addresses)
  • Email address
  • Telephone number
  • Payment information (e.g., credit/debit card details)
  • Ticket purchase details (e.g., event date, number of tickets)

How We Use Your Information

We may use the information we collect from you for the following purposes:

  • To process transactions: We use your personal information to process your ticket purchases, send you purchase confirmations, and deliver any tickets or related materials.
  • To send event-related information: We may use your email address to send important updates about your event, including changes in timing, cancellations, or special offers related to your purchase.
  • For customer service: If you contact us with any inquiries, complaints, or service requests, we will use your contact information to respond to you.
  • To send promotional material: With your consent, we may send you promotional emails about upcoming events or offers related to Erebus Haunted House and other Erebus Entertainment experiences. You can opt out of these communications at any time by following the unsubscribe instructions in the emails or contacting us directly.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and ensure proper functionality. These may be used to:

  • Keep track of your session while purchasing tickets
  • Monitor site performance and improve website functionality
  • Provide tailored recommendations or promotional offers based on your browsing history

You can choose to disable cookies through your browser settings, but note that certain functions of our website may not work properly if cookies are disabled.

Sharing Your Information

We may share your personal information with trusted third-party service providers to help us:

  • Process payments
  • Deliver event tickets
  • Send marketing communications (with your consent)
  • Manage our customer service or support services

These third parties will have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

Security of Your Information

We take reasonable precautions to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

Opting Out of Communications

If you no longer wish to receive promotional emails from us, you can unsubscribe at any time by:

  • Clicking the "Unsubscribe" link in any promotional email
  • Contacting our customer service at info@hauntedpontiac.com or by calling (248) 332-7884

Please note that even after opting out of promotional communications, you may still receive emails related to your transactions (e.g., ticket purchase confirmations, event details).

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and the updated date will be reflected at the top of the policy. Your continued use of our website or services following any changes indicates your acknowledgment and acceptance of the revised policy.

Contacting Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Erebus Entertainment Incorporated
18 S Perry St, Pontiac, MI 48342
Email: info@hauntedpontiac.com
Phone: (248) 332-7884